Question 1

What's included in the free Starter plan?

Accepted Answer

The free Starter plan includes 25 customer analyses per month, CSV import, AI persona generation, and personalized email drafts. It's perfect for evaluating AskUsers with your first customers. Upgrade to Growth for Stripe integration, email sending, and reply tracking.

Question 2

How much does AskUsers cost?

Accepted Answer

AskUsers offers simple pricing: Starter is free with 25 analyses/month. Growth is $29/month (or $290/year) with 500 analyses/month. Enterprise is $99/month for teams with 2,000 analyses/month, 5 team members, and 5 businesses. We also offer Lifetime ($499 one-time) and Custom plans for larger organizations.

Question 3

How does AskUsers connect to my Stripe account?

Accepted Answer

We use Stripe's restricted API keys with read-only access to customers and charges. Your payment data stays secure - we only read customer metadata for outreach purposes. Stripe integration is available on Growth, Enterprise, and Lifetime plans.

Question 4

Can I customize the AI-generated emails?

Accepted Answer

Yes! AI generates a draft email based on customer personas, but you can edit any content before sending. You control the business context, incentives, and call-to-action. Email sending requires a paid plan.

Question 5

How do you track customer replies?

Accepted Answer

We use SendGrid's inbound parse feature to capture replies. Our AI then analyzes responses to extract product interests, pain points, and suggest follow-up actions. Reply tracking and AI analysis are included in all paid plans.

Question 6

Is my customer data secure?

Accepted Answer

Yes. We use encrypted database storage, secure API connections, and never share your customer data. Your Stripe API keys are encrypted at rest. For security questions, contact us via Discord (discord.gg/5XAz5shjkM) or email support@askusers.ai.

Frequently Asked Questions

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Frequently Asked Questions

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