Credits & Pricing
Understanding how credits work and choosing the right plan
How Credits Work
AskUsers uses a credit-based system for AI customer analysis. Each credit allows you to analyze one customer, generating their AI persona and personalized email.
Credit Usage
1 Credit = 1 Customer Analysis (AI persona + personalized email generation)
What Uses Credits
| Action | Credits |
|---|---|
| Analyze a customer | 1 credit |
| Generate email | 0 (included with analysis) |
| Send email | 0 (free) |
| Receive reply | 0 (free) |
| Re-analyze customer | 1 credit |
Credit Expiration
All credits expire 30 days after being granted or purchased. Use them or lose them!
Credits are consumed using FIFO (First In, First Out) - oldest credits are used first.
Pricing Plans
Starter (Free)
| Price | $0/month |
| Credits | 25/month |
| Best For | Trying out AskUsers |
Included:
- CSV customer import
- AI-powered persona generation
- Personalized email drafts
- Basic analytics
Not Included:
- Stripe integration
- Email sending
- Reply tracking
Growth
| Monthly | $9.90/month |
| Yearly | $99/year (2 months free) |
| Credits | 500/month |
| Best For | Active customer expansion |
Everything in Starter, plus:
- Stripe 1-click integration
- Email sending & tracking
- Reply analysis with AI insights
- Full insights dashboard
- CSV & PDF export
Lifetime
| Price | $199 one-time |
| Credits | 500/month forever |
| Best For | Long-term value |
Everything in Growth, plus:
- Priority support
- Early access to new features
- Lifetime updates
- Lock in today's pricing forever
Credit Packages
Need more credits? Purchase additional packages anytime:
| Package | Credits | Price | Price/Credit |
|---|---|---|---|
| Basic | 100 | $9.90 | $0.099 |
| Standard | 200 | $14.90 | $0.075 |
| Premium | 500 | $39.90 | $0.080 |
| Enterprise | 1000 | $69.90 | $0.070 |
Credit packages are one-time purchases and expire 30 days after purchase.
Viewing Your Balance
Check your credit balance:
- Click your profile icon in the top right
- Your current balance is shown below your name
- Or go to Settings → Billing for detailed history
Credit History
View your credit transactions in Settings → Billing → Credit History:
| Transaction Type | Description |
|---|---|
| Registration Gift | 50 credits on signup |
| Monthly Refresh | Free tier monthly credits |
| Subscription Renewal | Growth/Lifetime monthly credits |
| Package Purchase | Purchased credit packs |
| Usage | Credits consumed for analysis |
| Expired | Credits that weren't used |
Subscription Management
Upgrade Plan
- Go to Settings → Billing
- Click Upgrade Plan
- Select your desired plan
- Complete checkout via Stripe
Manage Subscription
- Go to Settings → Billing
- Click Manage Subscription
- Opens Stripe Customer Portal where you can:
- Update payment method
- Change plan (upgrade/downgrade)
- Cancel subscription
- View invoices
Cancel Subscription
- Open Stripe Customer Portal
- Click Cancel Plan
- Your access continues until period end
- Credits are not refunded