What is AskUsers
AI-powered customer expansion platform for B2B SaaS companies
Introduction
AskUsers is a SaaS platform that helps B2B companies systematically research their customer base to discover expansion opportunities. The platform combines AI-powered customer analysis with personalized email outreach and intelligent reply tracking.
Core Value Proposition
Help SaaS companies answer: "Which of our existing customers would benefit from our expanded/adjacent product offerings?"
Key Differentiator
AskUsers focuses on existing customer expansion (not new customer acquisition like Apollo/Instantly). It's positioned between customer research tools (Typeform), sales outreach (Apollo), and customer success platforms (Vitally) - but specialized for expansion opportunities.
What AskUsers Does
Import Customers
Import your customer data via CSV upload or connect directly to Stripe for one-click customer sync.
AI Analysis
AI automatically researches each customer's company, generating detailed personas with expansion opportunities.
Email Outreach
Generate and send personalized emails based on AI insights. Track delivery, opens, and clicks.
Reply Tracking
Capture customer replies automatically. AI analyzes responses to extract actionable insights.
How It Works
1. Upload your customer data (CSV or Stripe)
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2. AI researches and analyzes each customer
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3. Review AI-generated personas and emails
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4. Send personalized outreach campaigns
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5. Track replies and extract insights
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6. View dashboard for opportunitiesWho Is It For?
| Persona | Description | Key Needs |
|---|---|---|
| SaaS Founders | Small to mid-size SaaS company founders | Quick customer insights, time-efficient outreach |
| Product Managers | PMs seeking customer feedback on new features | Systematic research, persona understanding |
| Customer Success Managers | CSMs managing expansion revenue | Prioritized customer lists, conversation tracking |
| Growth Teams | Teams focused on revenue expansion | Batch operations, analytics, export capabilities |
Ideal Company Profile
- B2B SaaS companies with 100-10,000 customers
- Looking to expand existing customer relationships
- Have customer transaction data (Stripe, CSV exports)
- Need systematic approach to customer research