This Privacy Policy explains how AskUsers ("we," "us," or "our") collects, uses, and protects your personal information when you use our customer expansion platform at askusers.ai.
- Personal Information: Name, email address, and authentication details when you register or sign in.
- Business Information: Business name, website, product descriptions, and email signatures you provide when setting up your business profile.
- Stripe Customer Data: When you connect your Stripe account, we access customer emails, names, payment history, and spending patterns through read-only API access.
- CSV Uploads: Customer data you upload via CSV files, including emails, names, and spending metrics.
- Service Usage: Information about how you interact with our platform, including features used, customers analyzed, and emails generated.
- Device Information: IP address, browser type, operating system, and device identifiers.
We use your information to:
- Provide Our Services: Generate AI-powered customer personas, create personalized outreach emails, and track customer engagement.
- Improve Our Platform: Analyze usage patterns to enhance features and user experience.
- Communicate With You: Send service notifications, respond to support requests, and provide product updates.
- Process Payments: Handle subscription billing and credit purchases through Stripe.
- Ensure Security: Protect against fraud, unauthorized access, and abuse.
- AI Analysis: We use AI models (including Anthropic Claude) to analyze customer data and generate personas, emails, and insights.
- Data Retention: Customer data you import is stored securely and used only for providing our services to you.
- No Training on Your Data: We do not use your customer data to train our AI models.
We implement industry-standard security measures to protect your data:
- Encrypted database storage (PostgreSQL with encryption at rest)
- Secure API connections (HTTPS/TLS)
- Restricted Stripe API access (read-only permissions)
- Regular security audits and monitoring
We use the following third-party services:
- Stripe: Payment processing and customer data import
- SendGrid: Email delivery and tracking
- Vercel: Application hosting
- Anthropic Claude: AI-powered analysis and content generation
- Google OAuth: Social authentication
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate data
- Deletion: Request deletion of your account and data
- Export: Export your customer data in CSV format
- Revoke Access: Disconnect Stripe integration at any time
- Account Data: Retained while your account is active, deleted upon request.
- Customer Data: Retained until you delete it or close your account.
- Usage Logs: Retained for 90 days for security and debugging purposes.
Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for international transfers.
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
We may update this Privacy Policy periodically. Material changes will be communicated via email or in-app notification.
For privacy-related questions or requests, please contact us at:
Last updated: January 1, 2025